Chairman Kibwana pledge to our Stakeholders
KenTrade commits itself to accomplishing seven key objectives in the next five years under its newly launched blue print, Strategic Plan 2015/16-2020. According to Chairman Gen. Joseph Kibwana(Ret), the Agency prioritise on establishing appropriate appropriate legal and corporate governance frameworks in place by year 2020 and to increase operational efficiency in service delivery.
The Agency also seek to maintain at least 99.982% availability of the Kenya TradeNet System, facilitate reduction of cargo clearance time from 4.5 days to an average of one day and reduction of cost of doing business across borders by at least 10% by 2020 and increase quality and timeliness of service delivery to stakeholders by increasing customer satisfaction level by 3% annually from the current baseline of 74%.
“We also seek to raise internally generated funds to finance at least 20% of the Agency’s operating budget by year 2020, increase operational efficiency in service delivery and to ensure optimum productivity and enhanced service delivery by continuously developing the human capital of the Agency,” he said during the launch of the Strategic Plan in Nairobi. Acting CEO Mr Amos Wangora disclosed that the Agency was set for ISO certification and that the usage of the Kenya TradeNet System has grown tremendously with more than 27 stakeholders are on board since its roll out in 2013. Here is Chairman’s Speech